Should I give patients access to my phone number as a private GP?

How can patients contact me as a private GP?

Building a successful practice as a private GP involves making strategic decisions about how you communicate with your patients. One important question is whether or not to provide your phone number. While giving out your phone number may suggest approachability and exceptional service, it can lead to unforeseen challenges, especially when it comes to maintaining boundaries.

If you do decide that providing your phone number is the right path, you can take measures to manage your availability. Here are some crucial strategies:

Top Tips for Managing Phone Contact

• Set clear expectations: Reassure your patients that you are there for them by outlining your availability and response times. Clearly state in what hours you will answer calls, and when alternative arrangements should be made.
• Opt for email communication: Instead of providing direct phone access, consider offering an email address. Emails can help you manage queries efficiently and still keep a personal touch.
• Withhold your number: When you need to reach out to patients yourself, always withhold your personal number to control direct call backs.
• Membership schemes: Consider exclusive membership schemes where only certain patients have direct phone access, reducing your overall call volume while still offering personalised care.

Effective Contact Display Options

Whether you decide to provide a phone number or not, it's crucial your patients know how to reach you. Make sure contact details are clearly visible on your website, in your email signature, and any marketing materials you produce.

Integrating Technology

In the digital age, technology can significantly lighten the communication load. Online systems for booking appointments and gathering patient information can streamline your processes. Systems like Hero Health can help manage bookings and billing tasks, leaving you free to focus on patient care.

"We limit who we give our phone number to in order to reduce the number of phone calls coming into the clinic. Patients can book appointments online, and we advertise our email address on our website should anyone have any questions." - Private GP

Consider the Bigger Picture

Remember, the decision to share your phone number is just one aspect of how you manage your professional/personal boundaries as a private GP. Evaluate your practice needs, patient preferences, and your comfort level before making this choice.