How should I set up my computing networks for my private GP service?

Who should I use?

Your private GP practice requires a solid computing network to run efficiently. A reliable IT provider can ensure your network setup includes enterprise-grade hardware, such as a Microsoft desktop or laptop with an i5 processor, ample RAM, and reliable printers and scanners. These devices are crucial for both digital communication and tasks that require hard copies.

In terms of software, much of what you'll need is cloud-based. Nevertheless, you might still want an onsite server to control access and document storage. Since the NHS primarily uses Microsoft Office365 and Microsoft Teams, these are good options to maintain compatibility and ease of communication across systems.

Do's

Use an outsourced IT provider – Having knowledgeable IT professionals handle your network can save time and avoid potential headaches. Look for those with experience in healthcare settings since they are familiar with compliance and specific requirements.

Stick to the Microsoft suite of tools – While there are many software options, using Microsoft’s suite ensures seamless integration with NHS systems, which most of your documentation and communication may require.

Select a provider with healthcare experience – IT providers with a background in healthcare are better suited to understand the specific needs of a GP practice, such as maintaining patient confidentiality and meeting data protection standards.

Invest in well-specified hardware – Reliable technology can minimise downtime and improve efficiency, so opt for higher-end, reliable tech when possible.

Don'ts

Avoid long-term contracts initially – Until you're confident with the provider's level of service, keep your options open to switch if necessary.

Where do I find a provider?

Ridgeway IT is a reputable choice, known for their healthcare IT experience. Their presence in the Home Counties and London, along with a national reach, makes them a convenient choice for many practitioners.

"We've partnered with Ridgeway IT for over five years, and their understanding of GP practice needs has been invaluable." -A Business Manager

From a network perspective, ensure your systems comply with HSCN requirements if you intend to use solutions like EMISWeb or Systm1. Consider CloudGateway for these setups, but rely on your IT provider to assist with configurations.

For enhancing patient interaction, an electronic healthcare record system like EMIS Web can be a great asset. It is widely used across the NHS for its comprehensive clinical support features and would ensure consistency and continuity of care. Integrating with Hero Health can further streamline your operations, offering billing and patient communication capabilities all in one place.