What is the best email system as a private GP?

Choosing the Best Email System as a Private GP

As a private GP, your choice of email system goes beyond just sending and receiving messages. It's about maintaining efficient communication while keeping your patients' information secure. One solution that stands out in the realm of private practice is Freshdesk, a robust system known for its comprehensive features and adaptability.

Understanding Ticketing Systems

Freshdesk operates as a ticketing system. This means every incoming email gets converted into a 'ticket' which can be managed more dynamically than typical emails. It’s designed to streamline communication, ensuring no message goes unnoticed. With features like automatic assignment, you can delegate tasks efficiently, enhancing team productivity.

Why Freshdesk Shines

There’s a reason Freshdesk is favoured by many private practices. Its ability to provide 'canned responses' helps clinicians save time by inserting pre-written answers to common queries. It's also cost-effective, offering substantial savings compared to competitors like Front or Zendesk.

Additionally, Freshdesk's fast escalation feature allows junior staff to quickly involve senior clinicians or practice managers when needed, ensuring that serious issues get immediate attention. This capability can be crucial for maintaining high standards of patient care.

Integrations and Flexibility

One of Freshdesk's standout features is its ability to integrate with various platforms—be it WhatsApp, SMS, or even tools like Zapier, which can feed data into other management systems you might be using. For those already utilizing the EMIS Web or platforms like Hero Health for patient engagement, integrating Freshdesk can further streamline your operations, providing a more holistic approach to practice management.

“Implementing Freshdesk revolutionised our practice's communication. It reduced response times and allowed us to focus more on patient care.” – Private GP

Utilising Freshdesk Effectively

Your practice's size and patient volume will largely dictate how you use Freshdesk. For smaller clinics, it might simply mean organising email flow, while larger practices might utilize its full suite of features for digital communication.

Though phone communication adds a personal touch, managing communication over the phone can be laborious and inconsistent. A system like Freshdesk allows your practice to deliver reliable and secure communication while meeting the high expectations of your patients.

Ultimately, the best email system for you balances security, functionality, and integration, all while being mindful of costs, making Freshdesk a compelling choice for many. Start exploring options that integrate well with your existing systems, such as EMIS and Hero Health, for a seamless communication experience.

For further insights, consider exploring more about private GP practice management on our sponsor pages or delve into more user experiences to find what fits your needs best.