Do private GPs use digital triage solutions?

Why Private GPs Tend to Steer Clear of Digital Triage

While digital triage solutions are a cornerstone of NHS practices, they are not a standard feature in most private GP settings. The personal touch and flexibility provided by direct consultations with a private GP can often outweigh the structured approach of digital triage systems. Patients seeking private healthcare often prioritise the ability to talk directly with their GP without the added step of triaging.

Understanding Private Patient Preferences

Private patients generally seek immediate and more personalised service, which includes the ability to book appointments directly with minimal intervention. This contrasts with NHS practices, where digital triage has become essential to manage high patient volumes efficiently. In private practices, the focus shifts more towards tailoring the healthcare journey to each individual, allowing for longer consultations that encompass the necessary assessment and discussion.

"We've chosen not to implement digital triage as we believe the direct patient-GP interaction is one of our strengths," explains a successful London-based private GP. "This approach ensures our patients feel listened to and valued right from their first contact with us."

Efficiency Without Compromise

Although triage solutions are not widespread, private GP practices may use other technologies to maintain efficiency. Integrating systems like EMIS Web can facilitate effective record-keeping and clinical decision-making, allowing GPs to deliver safe and comprehensive care.

For those private GPs still considering the benefits of digital engagement, platforms like Hero Health offer a seamless solution for managing bookings and patient communication, ensuring both convenience for the patient and administrative efficiency for the practice.

Finding the Right Balance

Ultimately, whether or not to use digital triage solutions in private practice depends on the individual GP's philosophy and the specific needs of their patient base. The flexibility in the private sector allows GPs to create a hybrid model that could, if desired, incorporate the necessary elements of triage without compromising on patient satisfaction and engagement.