Should I collect upfront payment for private GP appointments?

Benefits of Collecting Payments Upfront

Collecting payments for private GP services upfront is the preferred method for several reasons. Not only does it reduce the amount of admin work required, but it also decreases the chances of incurring aged debt. Moreover, when patients pay upfront, there's a lower likelihood of no-show appointments, and it significantly improves cash flow management for the practice.

Collecting Upfront Payment

As more patients get accustomed to making online payments at the point of booking, many private GP services have adapted to collect at least partial payment or payment details when appointments are scheduled. This shift has become increasingly common, with patients often preferring to pay for consultations when booking online or over the phone. Implementing a professional website that enables online booking can notably cut down administrative time and virtually eliminate aged debt.

However, it's essential to establish a clear cancellation policy and consider how refunds will be managed for patients who need to cancel after paying their consultation fees.

"Collecting payment upfront has made my private GP practice run much more efficiently. We are saving time on raising and chasing invoices, have fewer no-show appointments, and have much less aged debt that needs chasing."

— Private GP

What Software Can I Use to Collect Payment?

Hero Health is a recommended tool for private GPs. It facilitates online booking and prepayment at the time of booking, through methods such as credit/debit card and direct debit. If additional services like pathology or tests are needed during the appointment, you can raise invoices within the consultation, allowing patients to pay via SMS with Apple Pay before leaving the clinic. Hero Health also automates invoice chasing via SMS or email, minimising the ageing debt levels.