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Can patients pay for private GP appointments with insurance?

Most UK private medical insurance (PMI) does not cover GP invoices. There are some exceptions such as Bupa’s international policies and some Aviva policies. It is common that patients will pay for their consultation and any additional charges upfront and then claim back on their insurance.

What private GP services are covered?

All private healthcare policies are different, and it is important that your patient understands what is and isn’t covered in their policy.

Not all services are covered so your patient needs to know if their policy covers:

Policy inclusions

Virtual or face to face appointments

Referrals to specialists

Any additional tests or treatments

What if the patient is unable to pay upfront and claim back?

If the patient is unable to pay for their appointment upfront and claim back with their insurance, they will need to arrange for a ‘Guarantee of Payment’ (GOP)to be sent. A GOP confirms that the patient's insurer will pay for the fees incurred.  

You should ensure you have the GOP before the patient attends their appointment and add it to the patient's record so you have it available should you need to chase payment with the insurance company.

The GOP will outline any restrictions in which the insurers aren’t willing to pay for, such as medical reports or contraception.

It is important to be aware of what the insurers will pay for to make sure the patient is charged for anything which falls outside of their insurance policy.  

What's it like

“It can be difficult to claim back payments from insurance companies for your patients. If possible, the ideal process is for the patients to pay for their consultation and additional costs up front with you and then claim back from their insurance company. This means you are paid for your services and don’t have to chase payments from insurance companies.”

Private GP

What about overseas patients?

For patients from overseas or using travel insurance, you will not be able to invoice without a GOP so ensure you have this from them before their appointment.

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